Residential Service & Support

---

Quick Help

• TrojanUVMax (models A-F, Pro7 and Pro15):
  Owner's manual  (460 kb)
  Lamp replacement (254kb)
       French - Instructions pour le remplacement de la lampe (586kb)
       Spanish - Instrucciones para el reemplazo de lamparas (585kb)
       German - Vorgehensweise beim lampenwechsel (587kb)
  Troubleshooting guide: models A, B and C (14kb)
  Troubleshooting guide: models D, E, F, Pro7 and Pro15 (27kb)
  
  
• TrojanUVMax (models G, H & J):
  System owner's manual (2mb)
      French - Manuel de l'utilisateur (2.1mb)
  Lamp replacement (1.59mb)
  
  
• TrojanUVMax Pro10, Pro20 and Pro30:
  System owner's manual (2mb)
       French - Manuel de l'utilisateur (2.1mb)  
  COMMcenter owner's manual (969kb)
      French - Manuel de l'utilisateur - COMMcenter (1.6mb)
  Lamp replacement (1.59mb)

• COMMcenter Firmware Update Files
  Firmware Update Instructions (1.4mb)
  Autogen program
  Firmware Update
  
  

Lamp Assembly

The following picture depicts the lamp assembly on models A through F, Pro7 & Pro15.  

Finding Service & Support

If you are looking for a replacement lamp or another component no longer in warranty, please see your local dealer.

If you are looking for help in resolving a performance issue, we recommend first approaching  the person who installed your system. Being on-site and familiar with the specifics of your installation, they are in the best position to resolve most issues you may encounter.

If you are unable to find a local dealer, we will be happy to help you, whatever your location!

THE AMERICAS                             ASIA & AUSTRALIA                           AFRICA & MIDDLE-EAST

EUROPE

Belgium, Netherlands and Luxemburg                                 Eastern Europe
Peter deHaan                                                                                 Peter deHaan
pdehann@trojanuv.com                                                                pdehaan@trojanuv.com
31 70 391 3020                                                                             31 70 391 3020

France                                                                                          Germany
Jacques Bourseul                                                                         Serafino Verace
jbourseul@trojanuv.com                                                               sverace@trojanuv.com
31 70 391 3020                                                                             49 60 24 640 9180

Greece                                                                                         Norway
Dr. Agis F. Michos                                                                         Asbjorn Andersen
amichos@michos.gr                                                                      asbjorn@noka.com
301 6774 280                                                                                 47 3318 0530

Portugal                                                                                       Spain
Rui Santos                                                                                     Manuel Garcia
Rui.santos@linhadagua.pt                                                             trojan-esp@trojanuv.com
351 21 444 75 40                                                                          34 91 564 5757

Sweden                                                                                       United Kingdom
Willy Pellmark                                                                                 Nicola Sutton
water@water.se                                                                          nsutton@trojanuv.com
46 8 702 3484                                                                               44 1 905 771117